All personal information provided to us is held with the utmost care and will not be used other than as described in this privacy policy. We recognise that your relationship with us is voluntary, and as such, your privacy will be held in the strictest confidence. We adhere to the following guidelines:

- Information about donations is handled with respect and confidentiality to the extent provided by law.

- Some donors prefer anonymity. We will respect the wishes of contributors who prefer their gift to remain confidential.

- We do not lend, exchange, rent or sell our donor lists to other organisations.

- The personal information you provide when making an online donation or become a volunteer will be protected by Dementia Hawkes Bay and will not be disclosed to any third parties.

What information we collect

Dementia Hawkes Bay collects and uses various personal information from individuals that includes: name, amount donated, address, telephone numbers, e-mail address, comments and date of birth.

Dementia Hawkes Bay will use contact information (e-mail, telephone number and address) of individuals for these purposes only:

- Distribute receipts for donations

- Thank donors for their donation

- Inform supporters about upcoming fundraising and other events of Dementia Hawkes Bay

- Advise volunteers of volunteer opportunities

- Internal analysis and record keeping

Staff and volunteers assume all donations are not to be publicly announced unless the donor explicitly indicates otherwise. Comments given in donor forms may be used in promotional materials while comments sent to us via email or telephone are kept strictly confidential.

Access and Correction of Information

You have the right to access and request a correction to your personal information. To ensure that your recorded personal information is accurate and up to date, please notify us of any changed to your personal details as soon as possible by email or by phone 06 651 8804  

Financial information

All access to donor financial information is strictly limited to professional staff who need to process this data. Donations made to Dementia Hawkes Bay via this website are processed via by Stripe, which adheres to the Payment Card Industry Data Security Standard (PCI DSS).

Dementia Hawkes Bay does not store, nor does it have access to, your credit card information, bank account numbers, or other account data sent to those processing services.

We do not keep a record of any financial or credit card details.

We keep your personal information in electronic form and take reasonable steps to ensure that information is protected from misuse and loss, and from unauthorised access, modification, or disclosure.

Website cookies and security

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

We may use cookies (small pieces of information that can be stored on your computer’s hard drive or its memory). Cookies help us understand which parts of our website are the most popular, where our visitors are going, and how long they spend there. We use cookies to learn how we can make our website more useful and interesting for you.

We also use third party website trackers, such as Google and RocketSpark, to collect information on how you use our website. These services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness.

Donor Bill of Rights

To assure that the respect and trust of the public, donors and prospective donors can have full confidence in the not-for-profit organisations and causes they are asked to support, we declare that all donors have these rights:

- To be informed of the Dementia Hawkes Bay’s mission, of the way the organisation intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

- To be informed of the identity of those serving on the Dementia Hawkes Bay’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

- To be assured their gifts will be used for the purposes for which they were given.

- To receive appropriate acknowledgment and recognition.

- To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.

- To expect that all relationships with individuals representing organisations of interest to the donor will be professional in nature.

- To be informed whether those seeking donations are volunteers, employees of the organisation or hired solicitors.

- To have the opportunity for their names to be deleted from mailing lists that an organisation may intend to share.

- To feel free to ask questions when donating and to receive prompt, truthful and forthright answers.


If we decide to change our privacy policy, we will post those changes here, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether we may use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.


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